Frequently Asked Questions
What is HeyBlu?
HeyBlu is your on-demand emotional support app — think of it as your calm-in-your-pocket. You can talk to a real, trained listener for 8 minutes whenever life feels heavy, confusing, or just too much.
Is it therapy?
Nope — HeyBlu isn’t therapy. It’s emotional first aid. Our Blu Listeners aren’t doctors; they’re trained listeners who help you breathe, reflect, and reset. Sometimes, you just need a human who gets it, not a clinical session.
Who are the people I talk to?
They’re called Blu Listeners — real, kind, empathetic humans who are trained in emotional support and crisis awareness. No scripts, no bots, no judgment.
How does it work?
Open the app, tap “Hold,” and you’ll be connected to a Blu Listener for an 8-minute call. You can also choose longer sessions if you need more time.
Can I choose who I talk to?
You’ll be matched based on your current mood or need — but you can favorite a Blu Listener if you click with them and request them again later.
What if I need professional help?
If your situation feels like more than an 8-minute talk can handle, your Blu Listener will gently guide you to a professional resource or hotline that fits your location.
Can I text instead of call?
Yes! You can chat if you’re not in the mood to talk out loud — same empathy, different format.
Is my conversation private?
Absolutely. Nothing you share leaves the call or chat. No recordings, no leaks, no judgment — ever.
Do you store my data?
We only save what’s needed to improve your experience (like your preferences or feedback). Your emotional privacy is our non-negotiable.
What if I’m in crisis or having suicidal thoughts?
HeyBlu isn’t an emergency service, but we care deeply about keeping you safe. If you’re in crisis, we’ll connect you to immediate hotlines or local professionals trained for that kind of support.
Is HeyBlu free?
You can start for free with a couple of calls each month. If you’d like more frequent support, you can always buy more 8 minute call bundles.
What countries is HeyBlu available in?
We’re currently expanding! HeyBlu is live in select countries and rolling out globally. (You can check your region in the app settings.)
Can I use HeyBlu anytime?
Yep. We’re here 24/7 — because anxiety and overthinking don’t exactly keep office hours.
Why is it called HeyBlu?
Because “Blu” is the feeling we all get sometimes — the in-between, the quiet, the fog. We turned that color into comfort.
Is HeyBlu connected to any religion or belief system?
No — HeyBlu is for everyone, no matter who you are or what you believe in. Our only belief is in human connection.
